What Others Have Said:
Winner ~ Best Nonfiction Book
Southwest Writers Workshop International Manuscript Competition
"Tips, The Server’s Guide To Bringing Home The Bacon"
is the perfect accessory for every restaurant uniform.
Featuring the results of a national survey of restaurant patrons, this book is the only restaurant industry self-help resource ever written from the customer’s point of view.
Listening to the customer produces enhanced customer satisfaction, better tips for servers, and ultimately, an increase in the restaurant’s bottom line.
"TIPS. . ." helps servers, and restaurants, make more money.
"Very entertaining and informative. A must read for all servers!"
Lori James
Professional Food Server
MRS. KNOTT'S CHICKEN DINNER RESTAURANT
KNOTT'S BERRY FARM
"Tips, The Server’s Guide To Bringing Home The Bacon," offers professional servers, or those just passing through on their way to another career, plenty of helpful hints to increase gratuities. With a common sense approach and plenty of anecdotal evidence from a customer perspective, Tricia Spencer invites the reader to test her theories and put them into daily practice. The book features a lively narrative that’s easy to read and entertaining to boot."
Ellen Koteff
Executive Editor
NATION’S RESTAURANT NEWS
" ‘Tips’ is full of useful, insightful information presented in an inviting and easy-to-digest format. Servers who follow Ms. Spencer’s advice will undoubtedly increase their sense of professionalism, improve their performance, and increase their tips."
Jennifer Kramer Williams
Editor
RESTAURANT MARKETING MAGAZINE
"This book is a strong key to achieving superior service, making more money, and realizing better long-term relations with restaurant guests. The valuable content makes any manager's training task easier and more effective. I give this book the highest recommendation. It's an amazing tool for the food service industry."
Guillermo Castillo
Restaurant General Manager
T.B. SCOTT'S FOOD & DRINK
"The author of this book has identified and very capably served a unique niche audience; this is a really clever and useful book for individuals in the food-service industry. The author's writing seems effortless, and is full of a vibrant spirit that really helps keep the reader's interest. Spencer's writing is well-paced, amply stocked with wit and anecdotal charm and so very informative. Chapter Two's delightful menagerie of server beasts is a great example of this writer's ability to animate this topic, which, in the hands of a less talented writer, could become dry or drab. Readers get a whole lot of bang for their buck with this book; it just has so much useful and interesting content to offer."
WRITER'S DIGEST BOOK EVALUATION
"I loved your book!"
TOM FELTENSTEIN
Motivational Speaker and Author Of:
"Life -- Making It Work For You" ; "Life From A to Z" ; "Foodservice Marketing for the '90s" ; "Tom Feltenstein's Encyclopedia of 333 Promotional Tactics" ; "Restaurant Profits Through Advertising & Promotion" ; "Underdog Marketing" ; and, "Uncommon Wisdom"
"Excellent tool for serving staff. Instills pride in the job and provides valuable information and motivation. Writing style is forceful but enjoyable -- very persuasive!"
BENJAMIN FRANKLIN BOOK AWARDS BOOK EVALUATION
